Acceptance of the Terms
By accessing and using Casino Swansea, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, you should not use the Platform.
Eligibility Requirements
To use the Platform, you must meet the following requirements:
You must be at least 18 years old or meet the higher minimum age required in your jurisdiction.
You must provide accurate and complete information when registering and maintaining your account.
You must not use the Platform from a jurisdiction where online gambling is prohibited.
Minimum Age Requirements
You must meet the minimum legal gambling age applicable in your jurisdiction. Users who do not meet the applicable age requirement must not register or access the gambling services.
Geographic Restrictions
Access to certain countries and territories may be restricted due to applicable laws, licensing requirements, or regulatory considerations. Players are responsible for ensuring that their use of the Platform is permitted in their jurisdiction.
Account Registration Rules
To create an account, you must:
Provide accurate and complete personal information.
Accept these Terms & Conditions.
Maintain only one account unless otherwise expressly permitted.
Keep your login credentials confidential.
Identity Verification and KYC
We may request identification and other verification documents when necessary to confirm your identity, protect your account, comply with applicable requirements, or process certain transactions. You agree to provide requested documentation promptly.
Account Accuracy Obligations
You must ensure that all information provided to the Platform remains accurate, complete, and up to date. If your personal details change, you should update them as soon as reasonably possible.
Account Security Responsibilities
You are responsible for protecting your account and login credentials. Do not share your password or other security information with third parties. If you suspect unauthorized access or activity, contact customer support promptly.
Login Credentials and Password Protection
Use a strong, unique password and follow any additional security recommendations provided by the Platform. Where available, additional authentication measures may be used to strengthen account security.
Restricted Behaviour and Prohibited Activities
The following activities are prohibited:
Creating or operating multiple accounts without authorization.
Accessing or using another person's account.
Introducing malware, viruses, or other malicious software.
Attempting to manipulate games, betting outcomes, or Platform systems.
Engaging in money laundering, terrorist financing, fraud, or other unlawful activities.
Multi-Accounting and Fraud Prevention
We may monitor account activity for signs of fraud, abuse, or unauthorized multiple-account use. Where appropriate, we may restrict, suspend, or close an account in accordance with these Terms and applicable requirements.
Bonus and Promotion Rules
Bonuses and promotions may be subject to specific terms. To participate, you must satisfy the applicable eligibility requirements and use promotional offers in accordance with their stated conditions.
Wagering and Gameplay Conditions
Certain bonuses or promotional offers may include wagering requirements before associated winnings can be withdrawn. Any applicable wagering conditions will be communicated in the relevant promotional terms.
Bonus Abuse Prevention
We may cancel or restrict a bonus, promotion, or related winnings where there is evidence of manipulation, exploitation, fraudulent activity, or other prohibited use.
Deposits and Withdrawals
To make deposits or withdrawals, you must meet the applicable account, verification, payment, and transaction requirements. Transactions may be subject to processing checks and applicable limits.
Verification Before Withdrawals
Before processing a withdrawal, we may request verification of your identity, payment information, or account details. You agree to provide the required documentation within a reasonable timeframe.
Processing and Review Procedures
Withdrawals may be reviewed to confirm compliance with these Terms, applicable security procedures, and relevant regulatory requirements. Processing times can vary depending on the payment method, verification status, and transaction checks.
Responsible Gambling Expectations
You agree to use the Platform responsibly and in accordance with applicable gambling laws and regulations. If gambling becomes difficult to control, consider using available responsible gambling tools, taking a break, or seeking appropriate support.
Self-Exclusion and Account Restrictions
Players may use available self-exclusion or account restriction tools to take a break from gambling. Requests are handled in accordance with the applicable procedures and requirements.
Game Fairness and RNG Systems
Games that use Random Number Generators (RNGs) are designed to produce outcomes according to the relevant game mechanics and technical standards. Game outcomes are determined by the applicable software systems and are not manually selected for individual players.
Technical Interruptions or Voided Gameplay
Gameplay may occasionally be interrupted due to technical issues, maintenance, connectivity problems, or other operational circumstances. Where necessary, affected transactions or game rounds may be reviewed and handled in accordance with applicable procedures.
Suspension or Closure of Accounts
We may suspend or close an account if there is a breach of these Terms, applicable laws, age requirements, security procedures, or other account obligations. Appropriate action may also be taken where suspicious or unlawful activity is identified.
Intellectual Property and Platform Ownership
All intellectual property associated with the Platform, including trademarks, designs, software, graphics, text, databases, layouts, concepts, and other proprietary materials, belongs to Casino Swansea or its respective licensors. Such materials may not be copied, reproduced, distributed, or used without appropriate authorization.
Limitation of Liability
To the extent permitted by applicable law, Casino Swansea is not responsible for indirect or consequential losses arising from the use of the Platform. Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.
Modification of Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, regulatory obligations, or operational practices. Updated Terms will apply from the date they become effective.
Contact or Support Guidance
If you have questions regarding your account, gameplay, bonuses, payments, or other aspects of the Platform, please contact customer support through the available official communication channels.
These Terms & Conditions remain applicable while you use the Platform and may be updated when necessary.
Applicable Licensing or Regulatory Oversight
The Platform operates subject to applicable gambling laws, licensing requirements, regulatory standards, and other legal obligations relevant to the services and jurisdictions in which they are offered.
